Shipping
We offer free shipping on select furniture orders. All White Glove Shipping will incur a $100 non -refundable shipping fee. Please note that we cannot ship our Terraflame by Solo Stove furniture outside of the contiguous United States.
The estimated delivery time will be approximately 2-4 weeks from the time of order. Our shipping carriers are experiencing unprecedented volumes and changes to procedures that are creating delays nationwide.
White Glove Shipping
Incurs a $100 shipping fee. There will be two-person delivery to the location of choice, unpack, debris removal, light assembly. Delivery time of up to 30 minutes.
Holiday Shipping Guarantee
Solo Stove is not responsible for failures or delays due to circumstances outside our control. Note, backordered products are not included in guaranteed delivery window.
Are you ordering a gift? Please be aware that the product box displays a picture and the name of the product.
When will my order arrive?
The estimated delivery time will be approximately 2-4 weeks from the time of order.
Upon delivery, please inspect the product packaging for any visible damage. If damage is noticed, report it immediately to customer service. We will promptly replace any damaged items or parts.
For shipping delays well outside the timeline chosen at checkout, please contact us at 817-900-2664 and our Community Support team will be happy to assist.
Alaska, Hawaii, International, PO
Please note we cannot ship this furniture outside of the contiguous US, or to PO Boxes.
APO/ FPO Orders
First off, we would like to thank you for your sacrifice and service. While we are unable to ship to APO/FPO/DPO addresses, we partner with govx.com to support our overseas military bases and encourage you to shop for our products through them. Again, we want to thank you for all you’ve done and continue to do. Stay safe and thank you for choosing Solo Stove.
Returns
If you are not 100% satisfied with your purchase for any reason, please contact us at 817-900-2664 and our Community Support team will be happy to assist.
Free gifts from eligible purchases must also be returned or the current price of the free gift will be deducted from the refund.
Customers from outside the contiguous United States are not eligible for return. All international orders are final.
Returns only accepted of products purchased from solostove.com. We do not accept returns from 3rd party distributors.
Please Note: All custom etching orders, and consumable orders (wood, pellets, fire starters, color packs, dough) are final sale.
Shipping Damage Claim
If your order was damaged in transit and you purchased Route Insurance at the time of purchase, please file a claim with Route
If you did not purchase Route Insurance, please fill out and submit our Warranty/Damage Claim Form.
TerraFlame Furniture Limited Warranty
This Limited Warranty extends only to the customer who (a) originally purchased the Covered Product, (b) is located in the United States and (c) is using the Covered Product for non-commercial in-home use only. It does not extend to any subsequent owner. “Covered Products” are any TerraFlame products or components described below that are owned by the original purchaser and are used in residential non-commercial settings.
FRAMES AND HARDWARE
TerraFlame warrants all furniture frames and hardware against material defects, including structural damage, cracking, breaking, warping, peeling, chipping, or rotting for up to five (5) years under normal use conditions.
CUSHIONS & PILLOWS
TerraFlame cushions and pillows shall be free from workmanship or material defects for thirty (30) days from purchase. The fabric on a cushion or pillow is warranted to not tear or fade excessively for one (1) year from purchase. Cushions will soften with normal use and may conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.
FIRE PIT TABLE COMPONENTS
The fire components used in fire pit tables, including burners and glass guards, are covered under a separate Solo Stove product warranty.
EXCLUSIONS
The following items are specifically excluded from this limited residential warranty. TerraFlame shall not be liable for any failure, defect or damage resulting from or connected with the following:
Fading, color change or color match – TerraFlame Furniture Frames are made of High Density Polyethylene that should not fade much, but constant sun exposure will cause fading to some degree. To minimize possible fading, customers should keep product covered, utilize cushions where applicable, minimize direct sunlight by storing product when not in use, or use a UV-protectant.
Color or pattern variance between any new replacement section or pieces and other sections or pieces
Assembly or handling of products after they leave our warehouse, including any lack of performance or improper performance in any way by any retail partner or assembler.
Abnormal use of products, including any use outside of a residential setting. Commercial use is not warrantied.
Improper use of products with fire components, such as lighting a Fire Table burner without using the glass guard
The application of paint, varnish or other coating or chemical or the application of heat or radiation from an external source, such as a barbecue grill, another appliance, fire or reflection from windows or doors.
Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
Post-delivery labor, transportation or assembly costs
Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, negligence, accident, neglect, theft, vandalism, pets, rodents, physical abuse, permanent deformation or destruction by human or animal, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, freezing temperatures, extreme temperatures, natural disasters, any other external causes beyond TerraFlame’s reasonable control, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains)
Assembly of hardware, accessory items, or defects caused by their assembly
Scratches, chipping and/or cosmetic blemishes as a result of normal exposure to the elements
Staining by food, drink or other substances
Any damage due to extreme weather or environmental conditions
We reserve the right to discontinue or modify any product line or color without notifying the Purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.
No person or entity is authorized by TerraFlame to make and TerraFlame shall not be bound by any statement or representation as to the quality or performance of Solo Stove products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by TerraFlame and Purchaser.
TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. TERRAFLAME DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, TERRAFLAME LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT TERRAFLAME’S OPTION, THE REFUND AND REPLACEMENT OF REMEDIES DESCRIBED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Under no circumstances will TerraFlame be liable for special, incidental, indirect, or consequential damages or any loss of profits, revenue or data, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and TerraFlame’’s liability with respect to defective products or resulting from any breach of express or implied warranty or condition, and in no event shall TerraFlame’s liability exceed the replacement of such products or return of the purchase price, as described above.
Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
This warranty shall be governed by the laws of the State of Texas, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction, and only be applicable and enforceable in the United States of America (excluding U.S. territories). If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms will not be affected or impaired.
Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on TerraFlameFurniture products, which are received by regular use of the products.
This warranty is effective for products purchased on or after 3/1/2024.
WARRANTY CLAIMS
If you purchased your TerraFlame Furniture directly from solostove.com, please fill out this form to submit your warranty claim. You will need to provide photos, a description of the defect and any other information reasonably requested by TerraFlame to process your warranty claim. A claim will not be deemed submitted until all requested information has been submitted to TerraFlame.
Once the submitted claim has been approved, TerraFlame will determine whether to repair or replace defective components, to repair or replace defective furniture, or should the defective product no longer be available, TerraFlame may replace it with similar product of equal or greater value.